Course booking and attendance terms and conditions
Last updated: 3 September 2026
These Terms and Conditions apply to courses, workshops and other educational events provided by Engage Implant Education Limited.
Please read them carefully before booking a course.
1. About us
1.1 Engage Implant Education Limited is a company registered in England and Wales under company number 17232238 (“Engage”, “we”, “us” or “our”).
1.2 Our registered office is:
Engage Implant Education Limited
167–169 Great Portland Street
5th Floor
London
England
W1W 5PF
1.3 We provide professional dental education, including the Engage Implant restorative education pathway and associated courses, workshops, educational resources and delegate support.
1.4 References in these Terms to the “Website” mean the Engage Implant website and any booking pages operated by or on behalf of Engage.
2. Definitions
In these Terms:
Booking means a booking for a Course accepted by Engage.
Booking Confirmation means the written or electronic confirmation issued by Engage or our authorised booking provider confirming a Booking.
Business Customer means a person or organisation entering into a contract wholly or mainly for purposes relating to their trade, business, craft or profession.
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Course means any course, workshop, educational event or other training activity provided by Engage.
Course Description means the description of the relevant Course displayed on the Website or otherwise supplied by Engage at the time of Booking.
Course Fee means the fee payable for the relevant Course.
Delegate means the individual attending the Course.
Materials means presentations, handouts, photographs, diagrams, clinical cases, checklists, templates, videos, digital content and other educational materials supplied or displayed by Engage.
Venue means the location at which a Course takes place.
3. Application of these Terms
3.1 These Terms apply to every Booking unless Engage expressly agrees otherwise in writing.
3.2 The contract between you and Engage comprises:
a. these Terms;
b. the applicable Course Description;
c. the Booking Confirmation; and
d. any specific written terms expressly stated to apply to that Course.
3.3 If there is a conflict between those documents, any specific Course terms or Booking Confirmation will take priority over these general Terms to the extent of that conflict.
3.4 Nothing in these Terms excludes or restricts any statutory right that cannot lawfully be excluded or restricted.
3.5 If you book a Course through a third-party booking or payment platform, that provider may have separate terms governing its own services. These Terms govern the provision of the Course by Engage.
4. Professional nature of Engage courses
4.1 Engage courses are professional dental education activities.
4.2 Unless expressly stated otherwise in the Course Description, Courses are intended for dentists or other appropriately qualified dental professionals.
4.3 Where a Course is restricted to a particular professional group, level of experience or qualification, the Delegate must meet those eligibility requirements.
4.4 Engage may request reasonable evidence of professional status, including a General Dental Council (“GDC”) registration number or equivalent overseas professional registration.
4.5 It is the Delegate's responsibility to ensure that:
a. the Course is appropriate to their professional role and current level of competence;
b. they hold any registration, qualification or practising rights required for their professional activities;
c. they maintain appropriate professional indemnity or insurance; and
d. any clinical activity subsequently undertaken is within their individual knowledge, skills, competence and professional scope.
4.6 Attendance at an Engage Course does not itself confer, certify or guarantee clinical competence to undertake any particular procedure.
5. Making a Booking
5.1 A Booking may be made through the Website, an authorised booking platform, by invoice or by another method expressly approved by Engage.
5.2 Submitting a booking request does not necessarily mean that Engage has accepted the Booking.
5.3 Unless expressly stated otherwise, the contract between you and Engage is formed when:
a. Engage issues a Booking Confirmation; and
b. any payment required at the time of booking has been successfully received or authorised.
5.4 Course places are subject to availability.
5.5 Engage may refuse a Booking where there is a legitimate reason to do so, including where:
a. the Course is full;
b. the proposed Delegate does not meet stated eligibility requirements;
c. payment cannot be processed;
d. information supplied during the booking process is materially inaccurate; or
e. accepting the Booking would create a safety, regulatory or professional concern.
5.6 If Engage declines a Booking after receiving payment, the amount paid for the Booking will be refunded unless the refusal results from fraudulent activity or another circumstance in which Engage is lawfully entitled to retain payment.
6. Bookings made on behalf of another person
6.1 A practice, company or other person may make a Booking on behalf of a Delegate.
6.2 The person making the Booking confirms that they:
a. have authority to make the Booking;
b. are authorised to provide the Delegate's information to Engage; and
c. will ensure that the Delegate receives these Terms and any relevant Course information.
6.3 Where an employer, dental practice, company or other organisation makes a Booking for a Delegate, that organisation will normally be the contracting Business Customer.
6.4 The Delegate remains personally responsible for complying with provisions relating to conduct, safety, professional responsibility, confidentiality, intellectual property and clinical practice.
7. Course Fees
7.1 The applicable Course Fee will be displayed before the Booking is completed.
7.2 Unless expressly stated otherwise, the price shown at checkout is the total price payable by the customer, including VAT where VAT is legally chargeable and included.
7.3 Where fees are quoted exclusive of VAT, applicable VAT will be added at the prevailing rate.
7.4 The Course Fee will include only the items expressly identified in the Course Description.
7.5 For example, where specified for a particular Course, the Course Fee may include:
a. tuition;
b. practical sessions;
c. Course Materials;
d. refreshments and/or lunch;
e. verifiable CPD certification; and
f. specified post-course delegate support.
7.6 Unless expressly stated otherwise, Course Fees do not include:
a. travel;
b. accommodation;
c. parking;
d. other meals or refreshments;
e. professional indemnity;
f. clinical equipment for use outside the Course; or
g. any costs subsequently incurred in treating patients.
8. Payment
8.1 Payment must be made using a payment method accepted by Engage.
8.2 Unless Engage agrees invoice terms in writing, the Course Fee is payable in full at the time of Booking.
8.3 A Course place is not guaranteed until any required payment has been successfully received and a Booking Confirmation has been issued.
8.4 Where Engage agrees to issue an invoice, payment must be made within the period stated on that invoice.
8.5 Engage may cancel a Booking if an invoice remains unpaid after its due date.
8.6 For Business Customers, Engage reserves the right to charge statutory interest and compensation on overdue commercial debts where legally permitted.
8.7 You must notify Engage promptly if you believe an invoice or payment is incorrect.
9. Promotional codes and discounts
9.1 Promotional codes:
a. must be used in accordance with their stated conditions;
b. cannot normally be exchanged for cash;
c. cannot normally be applied retrospectively; and
d. cannot be combined unless expressly permitted.
9.2 Engage may withdraw or amend a promotion before a Booking is completed.
9.3 Withdrawal of a promotion will not alter a Booking already confirmed at the promotional price.
9.4 Engage may reject fraudulent, unauthorised or materially misused promotional codes.
10. Consumer cancellation rights
10.1 When this section applies
This section applies only where the customer is legally a Consumer.
A dentist or dental professional purchasing an Engage Course wholly or mainly for the purposes of their profession will ordinarily be a Business Customer rather than a Consumer.
10.2 Statutory cooling-off rights
Where applicable under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or successor legislation, a Consumer entering into a distance or off-premises contract may have the right to cancel the contract without giving a reason during the statutory cancellation period.
Where that right applies, the cancellation period will normally expire 14 days after the day on which the contract is entered into.
10.3 Exercising a statutory cancellation right
To exercise the right, the Consumer must make a clear statement informing Engage of the decision to cancel.
Cancellation may be sent:
a. by email to the contact email address stated in the Booking Confirmation; or
b. by post to Engage's registered office.
The model cancellation form at the end of these Terms may be used but is not compulsory.
10.4 Courses taking place during the cooling-off period
If a Consumer asks Engage to begin providing services during a statutory cancellation period, Engage may require the Consumer to expressly request this.
Where applicable:
a. the Consumer may be required to pay a proportionate amount for services provided before cancellation; and
b. once a service has been fully performed following the Consumer's express request and acknowledgement, the statutory cancellation right may be lost.
10.5 Refunds following statutory cancellation
Where a valid statutory cancellation right is exercised, Engage will make any refund required by law using the original method of payment unless otherwise agreed.
10.6 Priority of statutory rights
This section takes priority over Engage's contractual cancellation policy below wherever consumer legislation requires it.
11. Delegate cancellation policy
The following policy applies where the Delegate or customer chooses to cancel a confirmed Booking and no overriding statutory cancellation right applies.
11.1 More than 28 days before the Course
If Engage receives notice of cancellation more than 28 calendar days before the scheduled Course date, the customer may choose either:
a. a refund of the Course Fee paid, less a £35 administration charge; or
b. one transfer to another available date of the same Course without a transfer fee.
11.2 Between 14 and 28 days before the Course
If Engage receives notice between 14 and 28 calendar days before the Course, no automatic cash refund is available to a Business Customer.
However, the Booking may normally be transferred once to another available date of the same Course, subject to:
a. availability; and
b. a £50 transfer administration fee.
11.3 Less than 14 days before the Course
If Engage receives notice fewer than 14 calendar days before the Course, a Business Customer will not normally be entitled to a refund or transfer.
The customer may, however, nominate an eligible substitute Delegate in accordance with clause 12.
11.4 Consumers
Where the customer is a Consumer, any cancellation charge or amount retained by Engage after expiry of any statutory cancellation period will not exceed the reasonable net loss caused by the cancellation after taking reasonable steps to mitigate that loss.
Nothing in this cancellation policy permits Engage to retain an amount that it would be unlawful or unfair to retain under applicable consumer law.
11.5 Resold places
Where a cancelled place is subsequently filled by another paying Delegate, Engage will take that into account when calculating any amount properly retainable.
Engage will not seek to recover the same loss twice.
11.6 Effective date of cancellation
Except for the exercise of a statutory Consumer cancellation right, cancellation is effective when notice is received by Engage.
Delegates should therefore cancel in writing and retain evidence of sending the cancellation.
11.7 Failure to attend
Failure to attend without cancelling is treated as a cancellation on the Course date.
A Business Customer will not normally receive a refund or transfer for a non-attendance.
Consumer rights are unaffected.
12. Substitute Delegates
12.1 Where the original Delegate cannot attend, the customer may normally nominate another suitable person to attend in their place.
12.2 Engage should be notified at least 48 hours before the Course wherever reasonably possible.
12.3 The substitute Delegate must:
a. satisfy the eligibility requirements for the Course;
b. accept these Terms; and
c. provide any information reasonably required for attendance and CPD certification.
12.4 Engage does not normally charge for a straightforward Delegate substitution.
12.5 Engage may refuse a substitution where the proposed Delegate does not meet the Course requirements or where accepting the substitution would create a regulatory, professional or safety concern.
13. Transfers
13.1 A transfer is subject to availability.
13.2 Unless Engage agrees otherwise, a Booking may only be transferred once.
13.3 The transfer will normally be to the next available date of the same Course.
13.4 If Engage does not offer another date of that Course within a reasonable period, Engage will discuss an appropriate alternative with the customer.
13.5 A transferred Booking cannot normally be transferred again because of a Delegate's inability to attend, although Engage may make exceptions at its discretion.
13.6 Any statutory rights remain unaffected.
14. Cancellation or postponement by Engage
14.1 Engage may occasionally need to:
a. cancel a Course;
b. postpone a Course;
c. change the Venue;
d. change the tutor or speaker; or
e. make another material operational change.
14.2 Engage will only do so where reasonably necessary.
14.3 Cancellation
If Engage cancels a Course and does not provide an acceptable replacement date, the customer will be entitled to a refund of the Course Fee paid.
Alternatively, the customer may choose to transfer the payment to another eligible Engage Course where this option is offered.
14.4 Postponement
If Engage materially postpones a Course, the customer will normally be offered:
a. attendance on the rescheduled date;
b. transfer to another suitable date, where available; or
c. a refund of the Course Fee if the rescheduled date is not reasonably acceptable.
14.5 Travel and accommodation
Delegates are strongly advised to purchase refundable or flexible travel and accommodation arrangements.
Where cancellation or postponement results from circumstances outside Engage's reasonable control, Engage will not be responsible for travel, accommodation or other ancillary expenditure except where applicable law requires otherwise.
For Business Customers, Engage will not be liable for travel, accommodation, loss of earnings or other ancillary costs arising from Course cancellation or postponement, subject always to clause 29.
Consumer rights in relation to reasonably foreseeable losses resulting from a breach by Engage are not excluded.
15. Events outside our reasonable control
15.1 Engage will not be responsible for failure or delay in performing obligations where caused by an event outside our reasonable control.
15.2 Such events may include:
a. severe weather or natural disaster;
b. fire, flood or significant Venue damage;
c. epidemic, pandemic or public-health emergency;
d. government action, legal restriction or civil emergency;
e. war, terrorism or civil disorder;
f. substantial transport disruption;
g. widespread power, telecommunications or technology failure;
h. industrial action not involving Engage's own employees;
i. unexpected unavailability or closure of the Venue;
j. serious illness or incapacity of an essential tutor where a suitable replacement cannot reasonably be obtained; or
k. significant failure by a key third-party supplier outside Engage's reasonable control.
15.3 Engage will use reasonable efforts to minimise disruption and, where reasonably possible, rearrange the Course.
15.4 Where a Course cannot reasonably proceed, clause 14 will apply.
16. Changes to course content
16.1 Engage continually develops its educational programmes.
16.2 Course timetables, speakers, exercises, equipment, manufacturers, clinical examples and Materials may therefore change where reasonably necessary.
16.3 Engage may make changes to reflect:
a. new clinical evidence;
b. changes in guidance or regulation;
c. improvements in educational delivery;
d. availability of equipment, materials or speakers;
e. technological developments; or
f. safety considerations.
16.4 Engage will use reasonable care to ensure that any replacement content continues to deliver substantially the advertised educational aims of the Course.
16.5 A minor change that does not materially reduce the educational substance of the Course does not entitle the customer to cancel.
16.6 If Engage makes a material change that substantially alters the nature or principal learning objectives of a Course after Booking, the customer may contact Engage to discuss transfer or cancellation.
17. Course attendance
17.1 Delegates should arrive in sufficient time for registration and the scheduled start of the Course.
17.2 Delegates are responsible for making appropriate travel arrangements.
17.3 Late arrival or early departure may reduce the amount of CPD that can properly be certified.
17.4 Engage may refuse admission to a Delegate who arrives sufficiently late that:
a. meaningful participation is no longer reasonably possible;
b. their entry would significantly disrupt teaching; or
c. they have missed mandatory safety or practical instruction.
17.5 Any decision under clause 17.4 will be made reasonably.
18. Verifiable CPD
18.1 Where a Course is advertised as providing verifiable CPD, Engage will use reasonable care to ensure that the Course and completion evidence meet the applicable GDC requirements for verifiable CPD.
18.2 CPD certification may include:
a. the subject and learning content;
b. aims and objectives;
c. anticipated GDC development outcomes;
d. date of participation;
e. verified number of CPD hours;
f. Delegate name;
g. relevant professional registration information where appropriate;
h. confirmation of quality assurance; and
i. confirmation that the information is accurate.
18.3 A CPD certificate confirms participation in educational activity. It does not certify that the Delegate has achieved independent clinical competence in every procedure discussed or practised.
18.4 To receive the full advertised number of CPD hours, the Delegate must attend and participate in the relevant Course for the required period.
18.5 Where a Delegate misses a material part of the Course, Engage may:
a. issue a certificate reflecting only the verifiable hours actually completed; or
b. decline to certify the Course where the verification requirements have not been satisfied.
18.6 Engage may require completion of a reasonable attendance-verification or educational assessment process where stated as part of the Course.
18.7 Delegates may be invited to provide feedback as part of Engage's quality-assurance process.
18.8 Responsibility for maintaining CPD records and making appropriate declarations to the GDC or another regulator remains with the individual Delegate.
18.9 Final acceptance of CPD evidence by a professional regulator is a matter for that regulator.
19. Clinical education disclaimer
19.1 Educational purpose
Engage Courses and Materials are provided for professional education.
They are not a substitute for:
a. appropriate undergraduate or postgraduate training;
b. supervised clinical experience where required;
c. mentoring where appropriate;
d. professional judgement;
e. individual patient assessment;
f. appropriate referral;
g. manufacturer's instructions for use;
h. current clinical guidance; or
i. professional indemnity advice.
19.2 No certification of competence
Completion of a Course does not mean that Engage, its tutors or associated clinicians have certified a Delegate as competent to perform any particular treatment independently.
19.3 Individual responsibility
Each Delegate remains solely responsible for deciding whether they have the necessary:
a. knowledge;
b. training;
c. practical skills;
d. experience;
e. confidence;
f. professional scope; and
g. indemnity
to undertake a particular clinical procedure.
19.4 Clinical decisions
Clinical information presented during a Course must be interpreted in the context of individual patient circumstances.
No Course can address every clinical presentation, implant system, component, medical history, restorative situation or complication.
19.5 Patient responsibility
Where a Delegate subsequently treats a patient, the Delegate and/or the relevant treating dental provider retains responsibility for that patient's:
a. assessment;
b. diagnosis;
c. treatment planning;
d. consent;
e. treatment;
f. prescriptions;
g. referrals;
h. follow-up;
i. clinical records; and
j. outcomes.
Engage does not become responsible for the patient's care merely because the treating clinician attended an Engage Course or discussed a case with an Engage tutor.
19.6 Current guidance
Delegates should independently confirm current evidence, regulatory requirements, manufacturer instructions and professional guidance before applying Course content clinically.
20. Practical training
20.1 Engage Courses may contain practical exercises using implant components, instruments, models, scanners, torque devices and other dental equipment.
20.2 Unless expressly stated otherwise in the Course Description, practical exercises are carried out on models, simulations or training materials rather than live patients.
20.3 Delegates must:
a. follow tutor and safety instructions;
b. use equipment only as directed;
c. inform a tutor where they are unsure how to use equipment safely; and
d. take reasonable care of equipment supplied to them.
20.4 Engage may prevent a Delegate from taking part in a practical exercise if reasonably necessary for safety.
20.5 A Business Customer or Delegate may be liable for physical damage deliberately or negligently caused to Engage's, the Venue's or a third party's equipment, subject to applicable law.
21. Professional indemnity and regulation
21.1 Engage strongly recommends that Delegates ensure their professional indemnity or insurance is appropriate before introducing any new clinical procedure into practice.
21.2 Where appropriate, Delegates should discuss changes in their clinical scope with their indemnity provider or defence organisation.
21.3 Engage does not provide regulatory, legal or indemnity approval for individual Delegates.
21.4 Statements made by Engage tutors regarding professional regulation, indemnity or legal matters are general educational information unless expressly provided by an appropriately qualified professional adviser acting in that capacity.
22. Post-course support
22.1 Some Courses include access to post-course or ongoing Delegate support.
22.2 Where included, this means reasonable access to the support arrangements described by Engage, which may include general educational guidance concerning:
a. case selection;
b. restorative workflows;
c. implant components;
d. laboratory communication;
e. surgical-restorative communication; and
f. referral considerations.
22.3 Post-course support:
a. is educational rather than a substitute for formal clinical supervision;
b. is not an emergency clinical advice service;
c. does not guarantee an immediate response;
d. does not create a dentist-patient relationship between Engage or its tutors and the Delegate's patient;
e. does not transfer responsibility for a patient's treatment to Engage; and
f. must not be relied upon where immediate clinical assessment or treatment is required.
22.4 Delegates remain responsible for their own clinical decisions.
22.5 Engage may specify reasonable channels, response arrangements and fair-use limits for Delegate support.
22.6 Engage may change the method through which support is provided where this does not materially remove the benefit advertised as part of the Course.
23. Referral support
23.1 Where Engage offers access to referral support, this is intended to facilitate appropriate professional collaboration.
23.2 Nothing in the Course Fee guarantees that:
a. a particular clinician will accept a referral;
b. an individual patient will be suitable for treatment;
c. treatment can be provided within a particular timeframe; or
d. a particular clinical outcome will be achieved.
23.3 If a patient is accepted for treatment by another clinician or dental provider, a separate clinical relationship will arise between that patient and the relevant treating provider.
23.4 The clinical and financial terms of that treatment are separate from the Delegate's contract with Engage.
24. No guarantee of professional or financial results
24.1 Engage aims to help dental professionals develop their knowledge, practical understanding and confidence.
24.2 Engage does not guarantee that completing a Course will result in:
a. clinical competence;
b. increased patient numbers;
c. increased treatment acceptance;
d. increased income, turnover or profit;
e. employment or career progression;
f. referrals; or
g. any particular commercial result.
24.3 References within Engage's marketing to developing services, retaining restorative treatment within practice or creating additional revenue opportunities describe potential professional or commercial benefits and are not financial guarantees.
25. Conduct
25.1 Delegates must behave professionally and respectfully towards:
a. tutors;
b. Engage staff;
c. Venue staff;
d. other Delegates;
e. sponsors or suppliers; and
f. any other person attending the event.
25.2 Engage will not tolerate:
a. threatening or abusive behaviour;
b. harassment;
c. unlawful discrimination;
d. bullying;
e. deliberate disruption of teaching;
f. unsafe conduct;
g. theft or deliberate damage; or
h. serious professional misconduct.
25.3 Engage may give a Delegate a reasonable instruction to stop inappropriate conduct.
25.4 In cases of serious misconduct, safety risk or persistent unreasonable behaviour, Engage may require a Delegate to leave immediately.
25.5 Where removal results from the Delegate's serious breach of these Terms, no refund will normally be payable except where applicable law requires otherwise.
26. Accessibility and reasonable adjustments
26.1 Engage aims to make its Courses accessible to Delegates with disabilities and other relevant needs.
26.2 Delegates requiring a reasonable adjustment should notify Engage as early as reasonably possible before the Course.
26.3 Engage will consider reasonable adjustments in accordance with applicable equality law.
26.4 Engage may need to liaise with the Venue or another supplier to make arrangements.
26.5 A Delegate is not required to disclose more health or disability information than is reasonably necessary to understand and provide the requested adjustment.
27. Dietary requirements and allergies
27.1 Where food or refreshments are provided, Delegates should notify Engage of dietary requirements and clinically significant food allergies as early as possible and preferably at least 14 days before the Course.
27.2 Engage will pass relevant information to the Venue or catering provider where appropriate.
27.3 Although Engage and its suppliers will take reasonable care, neither Engage nor a Venue can necessarily guarantee that food has been prepared in an entirely allergen-free environment.
27.4 Delegates with serious allergies remain responsible for taking appropriate personal precautions and should contact Engage before the Course where they require further information.
28. Intellectual property
28.1 All intellectual property rights in Engage Materials remain the property of Engage, the relevant tutor, author, licensor or other rights holder.
28.2 Payment of the Course Fee does not transfer ownership of any intellectual property to the Delegate.
28.3 Subject to these Terms, a Delegate is granted a personal, non-exclusive, non-transferable licence to use Materials supplied to them for their own professional learning and clinical reference.
28.4 Unless Engage expressly permits it, Materials must not be:
a. sold;
b. commercially licensed;
c. reproduced as teaching material;
d. incorporated into another paid course;
e. uploaded to a public website or social-media platform;
f. shared through file-sharing services;
g. substantially copied or adapted for commercial use; or
h. distributed to other people.
28.5 Materials expressly identified as practice resources, patient resources or team resources may be used for the purpose stated on those Materials.
28.6 Engage's names, logos, Course names and branding must not be used in a manner suggesting affiliation, accreditation, endorsement or authorisation without written permission.
29. Recording and photography by Delegates
29.1 Unless expressly permitted by Engage, Delegates must not:
a. audio-record teaching;
b. video-record teaching;
c. record or livestream practical sessions;
d. photograph confidential clinical material;
e. photograph slides containing identifiable patient information;
f. make systematic photographic copies of Course presentations; or
g. use automated or AI-based transcription or recording systems to reproduce teaching.
29.2 Engage may permit limited personal photography during designated parts of a Course.
29.3 Any permitted photography must respect the confidentiality, privacy and intellectual property rights of other people.
30. Patient information and clinical cases
30.1 Courses may include discussion of real clinical cases.
30.2 Engage will take reasonable steps to use clinical information appropriately and in accordance with applicable confidentiality and data protection requirements.
30.3 Delegates must not attempt to identify patients presented in anonymised clinical cases.
30.4 Delegates who wish to discuss or submit their own cases must ensure that:
a. information is appropriately de-identified wherever reasonably possible;
b. they have an appropriate lawful basis for any disclosure;
c. disclosure complies with professional confidentiality obligations; and
d. any necessary patient consent has been obtained.
30.5 Delegates should not send identifiable patient information through ordinary email, social-media messaging or other insecure channels merely because they have access to Engage support.
30.6 Engage may refuse to receive or discuss patient information where appropriate privacy or confidentiality safeguards have not been followed.
31. Confidentiality
31.1 Delegates may encounter confidential information relating to:
a. patients;
b. other Delegates;
c. clinical cases;
d. Engage's educational methods; or
e. commercial information.
31.2 Delegates must respect such confidentiality.
31.3 Nothing in this clause prevents a person from making a disclosure:
a. required by law;
b. required by a regulator;
c. necessary to protect patient safety; or
d. otherwise protected as a lawful whistleblowing disclosure.
32. Photography and filming by Engage
32.1 Engage may photograph or film Courses for legitimate purposes including:
a. documenting educational activity;
b. internal quality assurance;
c. creating Course Materials; and
d. marketing future Engage events.
32.2 Engage will handle personal data captured in photographs or recordings in accordance with its Privacy Policy and applicable data protection law.
32.3 Where appropriate, Delegates will be informed that photography or filming is taking place.
32.4 A Delegate who reasonably does not wish to appear in identifiable promotional photographs or filming should notify Engage or a member of the Course team.
32.5 Engage will make reasonable efforts to respect such a request.
32.6 Acceptance of these Terms does not, by itself, constitute unrestricted consent for Engage to use a Delegate's image in all forms of marketing.
32.7 Where separate consent is legally or operationally appropriate, Engage will obtain it separately.
33. Sponsors, manufacturers and third-party products
33.1 Courses may use or demonstrate products, implant systems, equipment or materials manufactured by third parties.
33.2 A Course may also receive educational support, equipment or sponsorship from a manufacturer or other commercial organisation.
33.3 Unless expressly stated otherwise, reference to or use of a particular product does not constitute:
a. an exclusive recommendation;
b. a guarantee by Engage; or
c. a statement that the product is appropriate for every patient or clinical circumstance.
33.4 Delegates must refer to current manufacturer instructions, regulatory approvals and other appropriate clinical information before using a product clinically.
33.5 Product specifications and manufacturer guidance may change after a Course.
33.6 Third-party samples or products supplied to Delegates remain subject to any applicable manufacturer conditions.
33.7 Engage will not provide a Delegate's personal data to a sponsor for that sponsor's independent direct marketing merely because the Delegate attends a Course, unless there is an appropriate lawful basis and the Delegate has been given the necessary information or consent.
34. Personal belongings
34.1 Delegates remain responsible for their personal belongings.
34.2 Engage is not responsible for loss, theft or damage to personal belongings except to the extent caused by Engage's negligence or where liability cannot lawfully be excluded.
35. Data protection
35.1 Engage processes personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018 as amended from time to time.
35.2 Further information is set out in Engage's Privacy Policy.
35.3 Personal information may be used for purposes including:
a. administering Bookings;
b. taking payment;
c. communicating Course information;
d. confirming eligibility;
e. managing dietary requirements or reasonable adjustments where relevant;
f. administering attendance;
g. producing CPD certification;
h. providing Delegate support;
i. quality assurance; and
j. meeting legal, regulatory and accounting obligations.
35.4 Marketing communications will be handled separately in accordance with applicable privacy and electronic marketing law.
36. Third-party booking, Venue and service providers
36.1 Engage may use third parties to provide:
a. payment processing;
b. booking administration;
c. Venue facilities;
d. catering;
e. audiovisual equipment;
f. digital communications; or
g. other Course-related services.
36.2 Engage may share information with such providers where reasonably necessary to deliver the Course and in accordance with applicable data protection law.
36.3 Where a Delegate separately contracts with a third party — for example for accommodation — that separate contract is between the Delegate and the relevant provider.
37. Our obligation to provide the Course
37.1 Engage will provide the Course with reasonable care and skill.
37.2 Course content represents professional educational information based on the evidence, experience and guidance considered appropriate by Engage and its tutors at the relevant time.
37.3 Dentistry and implant dentistry continue to evolve.
Engage therefore does not warrant that:
a. every view expressed will remain current indefinitely;
b. all clinicians would make the same clinical decision in a particular case; or
c. every technique discussed is appropriate for every patient.
38. Liability – matters we do not exclude
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability that cannot lawfully be excluded or limited.
39. Liability to Business Customers
This clause applies where the contracting customer is a Business Customer.
39.1 Engage is not responsible for the independent clinical acts or omissions of a Delegate following a Course.
39.2 In particular, Engage is not liable for claims arising from a Delegate's decision to undertake treatment where that decision is outside their competence, professional scope, indemnity arrangements or applicable regulatory obligations.
39.3 Subject to clause 38, Engage will not be liable for:
a. loss of profit;
b. loss of revenue;
c. loss of anticipated savings;
d. loss of business;
e. loss of opportunity;
f. loss of goodwill;
g. loss of reputation; or
h. indirect or consequential loss.
39.4 Subject to clause 38, Engage's aggregate contractual and tortious liability arising from or in connection with a particular Booking will not exceed 150% of the Course Fee paid for that Booking.
39.5 The limitations above apply only to the extent permitted by law and subject to any statutory reasonableness requirement.
40. Liability to Consumers
40.1 This clause applies only where the contracting customer is a Consumer.
40.2 Engage is responsible for loss or damage suffered by a Consumer that is a foreseeable result of Engage breaching the contract or failing to use reasonable care and skill.
40.3 Engage is not responsible for loss or damage that is not foreseeable.
40.4 Engage provides Courses for professional educational purposes.
Where a person qualifies as a Consumer despite subsequently using Course information for business or professional purposes, Engage is not responsible for business losses that consumer law does not require us to compensate.
40.5 Nothing in these Terms restricts a Consumer's rights under the Consumer Rights Act 2015 or other applicable legislation.
41. Clinical claims involving Delegates
41.1 A Delegate's clinical relationship with their patient remains independent of Engage.
41.2 Engage is not a party to the contract for dental care between a Delegate, their practice and their patient merely because:
a. the Delegate attended an Engage Course;
b. the case was discussed during education;
c. Engage provided general post-course educational support; or
d. Engage helped facilitate a professional referral.
41.3 Business Customers remain responsible for maintaining appropriate professional indemnity in respect of their own clinical activities.
41.4 To the extent permitted by law, a Business Customer will indemnify Engage against third-party claims, costs and liabilities arising directly from:
a. that customer's or Delegate's unlawful clinical acts or omissions;
b. unlawful disclosure of patient information by that customer or Delegate; or
c. deliberate infringement of Engage's intellectual property,
but only to the extent that the claim was caused by the relevant customer's or Delegate's act or omission.
42. Complaints
42.1 Engage aims to resolve concerns fairly and promptly.
42.2 A Delegate who is dissatisfied with a Course should raise the issue with the Course team as soon as reasonably possible so that Engage has an opportunity to address it.
42.3 Formal complaints should be submitted in writing using the contact details provided on the Website or in the Booking Confirmation.
42.4 We recommend that complaints are submitted within 14 days of the relevant Course where practicable.
This is intended to assist investigation and does not remove any legal right to raise a complaint or claim later where the law provides otherwise.
42.5 Engage may request reasonable information required to investigate the complaint.
42.6 Engage will aim to:
a. acknowledge the complaint promptly;
b. investigate fairly; and
c. provide a substantive response within a reasonable period.
43. Alternative dispute resolution
43.1 If a Consumer complaint cannot be resolved directly, Engage will provide any information concerning alternative dispute resolution (“ADR”) required by applicable UK consumer law.
43.2 Where required, this may include identifying an appropriate accredited ADR provider and explaining whether Engage is legally required or willing to participate in that ADR procedure.
43.3 Nothing in this clause prevents either party from exercising their legal right to bring court proceedings.
44. Termination or refusal of attendance
44.1 Engage may terminate a Booking or refuse continued attendance where a Delegate:
a. seriously breaches these Terms;
b. behaves dangerously;
c. seriously disrupts the Course;
d. engages in abusive, discriminatory or threatening behaviour;
e. deliberately damages property;
f. materially misrepresents their professional eligibility; or
g. otherwise creates a serious professional, legal or safety concern.
44.2 Where reasonably appropriate, Engage will give the Delegate an opportunity to remedy the issue before taking this action.
44.3 Immediate action may be taken where necessary for safety or in response to serious misconduct.
44.4 Any refund will depend upon the circumstances and applicable law.
45. Communications
45.1 Engage may communicate with the customer or Delegate using the contact details supplied during Booking.
45.2 It is the customer's responsibility to provide accurate contact information and notify Engage of material changes.
45.3 Important Course communications may include:
a. Booking Confirmation;
b. payment information;
c. Venue details;
d. timings;
e. pre-course information;
f. changes to the Course;
g. CPD information; and
h. post-course materials.
45.4 Customers should ensure that communications from Engage are not incorrectly filtered as spam or junk email.
46. Notices
46.1 Any formal notice under these Terms should be given in writing.
46.2 Notices to Engage may be delivered:
a. to the contact email address stated on the Website or Booking Confirmation; or
b. to Engage's registered office.
46.3 Notices to the customer may be sent to the email or postal address supplied when Booking.
46.4 This clause does not alter the statutory rules governing when a Consumer has validly exercised a cancellation right.
47. Changes to these Terms
47.1 Engage may update these Terms from time to time.
47.2 The Terms applying to a Booking will normally be those in force when the Booking was made.
47.3 Engage will not retrospectively make a material change to an existing Booking simply by publishing new Terms on its Website.
47.4 A change required by law or regulation may apply where legally necessary.
48. Entire agreement – Business Customers
48.1 Where the customer is a Business Customer, the contract described in clause 3 constitutes the entire agreement between the parties concerning the relevant Booking.
48.2 Each party acknowledges that it has not relied upon a statement not contained in or expressly incorporated into the contract.
48.3 Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
48.4 This clause does not apply so as to exclude any rights a Consumer has in relation to information or representations that are legally binding under consumer law.
49. Severability
49.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable.
49.2 If modification is not possible, the relevant provision will be treated as deleted.
49.3 The remaining provisions will continue in effect.
50. Waiver
50.1 If Engage does not immediately enforce a right under these Terms, that does not mean that Engage has waived that right.
50.2 A waiver on one occasion will not automatically constitute a waiver on another occasion.
51. Assignment and subcontracting
51.1 Engage may engage appropriately qualified tutors, contractors, Venues, catering providers and other suppliers to assist with delivery of a Course.
51.2 Engage remains responsible for its contractual obligations to the customer to the extent required by law.
51.3 A customer may not sell, assign or commercially transfer a Booking other than through the Delegate substitution procedure in these Terms without Engage's written agreement.
52. Third-party rights
52.1 Except where expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
52.2 This does not affect any right or remedy of a third party that exists independently of that Act.
53. Governing law and jurisdiction
Business Customers
53.1 Where the customer is a Business Customer, the contract and any dispute or non-contractual obligation arising from it will be governed by the law of England and Wales.
53.2 The courts of England and Wales will have exclusive jurisdiction in relation to disputes involving Business Customers.
Consumers
53.3 Where the customer is a Consumer, these Terms are governed by the law of England and Wales, subject to any mandatory protections available under the law applicable to that Consumer.
53.4 A Consumer resident elsewhere in the United Kingdom may have the right to bring proceedings in the courts of the part of the United Kingdom in which they live.
54. Contact
Questions about a Course, Booking, cancellation or these Terms should be submitted using the contact details provided on the Engage Implant Website or in the relevant Booking Confirmation.
SCHEDULE 1 – SUMMARY OF ENGAGE CANCELLATION OPTIONS
This summary is provided for convenience. The full Terms above apply.
More than 28 calendar days before the Course
Business Customer
Choose:
- refund less £35 administration charge; or
- one transfer to another available date of the same Course without a transfer fee.
14–28 calendar days before the Course
Business Customer
- no automatic cash refund;
- one transfer to another available date of the same Course may be made;
- £50 transfer administration fee applies.
Fewer than 14 calendar days before the Course
Business Customer
- no automatic refund;
- no automatic transfer;
- an eligible substitute Delegate may normally attend instead.
Consumer bookings
Any applicable statutory cooling-off rights take priority.
Outside those rights, Engage will not retain more than the reasonable net loss caused by cancellation after taking reasonable steps to mitigate that loss.
If Engage fills your cancelled place
Engage will take the replacement Booking into account and will not recover the same loss twice.
SCHEDULE 2 – MODEL CONSUMER CANCELLATION FORM
Use this form only if you are legally entitled to a statutory Consumer cancellation right and wish to cancel. You do not have to use this form.
To:
Engage Implant Education Limited via email to the contact address provided in your Booking Confirmation.
I/We hereby give notice that I/We cancel my/our contract for the following Course:
Course: ______________________________________
Course date: __________________________________
Booking reference: _____________________________
Date booked: __________________________________
Name of customer: ______________________________
Name of Delegate (if different): _________________
Address of customer: ____________________________
Signature: _____________________________________
(required only if this form is submitted on paper)
Date: _________________________________________
